Return and Refund Policy

What is your return and refund policy?

If you are not satisfied with your HeatSense Product or membership, you may return the Product and request a cancellation of your membership within thirty (30) days of the original delivery date. The Product must be returned in good working condition and include all original components (device, band, charging cable, etc.).

Returns initiated after the thirty (30) day period may not be eligible for a refund but will be processed at HeatSense’s discretion.

You are responsible for all return shipping costs. HeatSense is not responsible for lost or damaged items during return shipping. Refunds, if issued, will be credited to your original payment method, minus any shipping or restocking fees.

To initiate a return, you must contact our support team and follow the provided return instructions.

Replacement and Restocking

If a replacement Product is issued under warranty, you may be required to return the original defective Product within thirty (30) days of receipt of the replacement. Failure to return the original device may result in a charge of up to $199 or its equivalent in your local currency (the “Restocking Fee”).

HeatSense reserves the right to inspect and verify the returned Product before issuing any refund or replacement. Products returned in damaged or non-functional condition due to user negligence may not be eligible for warranty coverage or refund.